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FAQ

Frequently Asked Questions (FAQ)


1. How can I place an order?

To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the purchase.


2. What payment methods do you accept?

We accept a variety of payment methods, including PayPal and credit/debit cards (Visa, Mastercard, American Express). Rest assured, all transactions are securely processed to protect your payment information.


3. Can I track my order?

Yes, you can track your order once it has been shipped. Upon shipment, you will receive a confirmation email with a tracking number. Simply click on the tracking link provided in the email or enter the tracking number on our website to monitor the status of your delivery.


4. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 14 days of receipt for a refund or exchange. Please refer to our [Return Policy] page for detailed instructions and eligibility criteria.


5. Do you offer international shipping?

Yes, we offer international shipping WorldWide. International shipping rates and delivery times may vary depending on the source and destination. During checkout, you can select your country to view the available shipping options and costs.


6. How can I contact customer support?

Our customer support team is here to assist you with any questions or concerns you may have. You can reach us via email at customercare@bluelize.com , by WhatsApp text messages on phone number +201000065005 , or through our website's live chat feature during business hours.


7. Are my personal and payment details secure?

Yes, we take the security of your personal and payment information very seriously. Our website is equipped with SSL certificate which stands for Secure Sockets Layer, this is a digital certificate that authenticates a website's identity and enables an encrypted connection. SSL is a  security protocol that creates an encrypted link between a web server and a web browser. Additionally, we do not store your payment information on our servers after the transaction is complete.


8. How can I update or cancel my order?

If you need to update or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly, especially during peak times.


9. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for a small additional fee. During checkout, you will have the option to select gift wrapping and include a personalized message for the recipient.


10. Can I change the shipping address after placing my order?

If you need to change the shipping address for your order, please contact our customer support team immediately. We will attempt to update the shipping address if your order has not yet been processed or shipped.